I HELP YOU
OVERCOME THE
PAINS OF
INNOVATION

CUSTOMER CENTRICITY

You build new services and products from internal knowledge and past wins—while customer expectations keep moving. The result: solutions that feel right internally, but miss what customers need now (and next).

RISK AVERSION

Quarterly reporting is always around the corner, so the focus shifts to short-term certainty. Without fast experiments and permission to learn, teams optimize what’s safe instead of discovering what works.

SCALING PILOTS

You either start too big (company-wide, all at once) or you keep pilots small and isolated. Turning a proof into a repeatable, organisation-wide rollout is hard in performance-driven environments—so promising ideas stall before impact.

TURNING INTENTIONS INTO RESULTS

Your organisation is built to perform today—serving customers, users, or citizens as well as possible.

But performing tomorrow requires a different set of capabilities.

Using the EPIC Design Maturity Model, I help you assess strengths and gaps, then embed practical ways of working that turn good intentions into repeatable results.

You need Empathy
To understand shifting expectations and context.

A thoughtful Process
To experiment quickly, learn fast, and scale what works.

A focus on Impact
To make the right bets, and clarify the differnce you want to make.

And a supportive Culture
To favour and sustain change in a trusting environment.

HOW I CAN HELP

DISCOVERY WORKSHOPS
& KEYNOTES

Building an innovation culture requires support from leadership. In strategic workshops and keynotes I challenge organisation to create that culture and build that strategic leadership.

IN COMPANY MASTER CLASS
INNOVATED BY DESIGN

Based on +5 years of the open program Innovated by Design, I bring the learnings to your team. Learning in team helps to embed best practices faster and better.

OPEN PROGRAM
INNOVATED BY DESIGN

When you want to understand the approach yourself first, or you only have a small team of less than 12 people, participating in the open program Innovated by Design is the best place to start.

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UPCOMING OPEN PROGRAMS

COMMUNITY OF PRACTICE
INNOVATED BY DESIGN

Are you eager to enhance your innovation skills and master design-research techniques for significant impact?

Do you recognise the importance of business model innovation and are you focused on achieving meaningful outcomes?

Start date: October 9th , 2026
Duration: 6 days | six month period
Location: Wintercircus Ghent
Language: Dutch
Participation fee: € 4950,00

VIEW PROGRAM

COMMUNITY OF PRACTICE
STRATEGIC
INNOVATION

Innovation as a strategic advantage. You learn from experts in the field of strategic innovation, open innovation, future foresight and venture building.

Start date: October 10th , 2025
Duration: 6 days over a one-year period
Location: Wintercircus Ghent
Language: English
Participation fee: € 5750,00

VIEW PROGRAM

EPIC DESIGN MATURITY ASSESSMENT

This free assessment helps you get unstuck and build what your audiences need!
Discover your strengths and weaknesses in less than 10 minutes!

  • Understand your audiences
  • Stay focused on impact
  • Develop effective innovation processes
  • Foster a creative and innovative culture
TAKE THE ASSESSMENT
jan@waai.design
+32 475 940 864
MEDIUMLINKEDIN

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